Robert Heath Heating began as an installation company working in the private sector and the strength of the company was in the planning and implementation of new systems working with developers and builders.
Our Installations Department is set up independent of the servicing and maintenance department. We have considerable expertise in working within the social housing sector to design and install gas central heating systems in properties which previously had only storage heaters, solid fuel or gas fires.
Robert Heath Installation Facts
- Average turnaround for boiler change is 2 days
- Average QC score for install work is 8.25 out of 10. We should add that our inspectors are trained to score our work with a very critical eye.
- Customer satisfaction form left on all completed jobs
- Inspectors and supervisors also perform verbal satisfaction questioning
- Team of dedicated installation buyers.
- Strict service level agreements on availability.
We have a team of dedicated installation surveyors who are all supplied with PDA’s on
which they carry out their survey and risk assessments. Their electronic production ensures that the they are available on the PDAs of the install engineers who subsequently go to carry out the work. This ensures that there is no ambiguity or misunderstanding between survey and install.
Facts on how our installations operate
- All domestic install engineers and supervisors ACS qualified
- Many install engineers Part P and L qualified ensuring installation completed by one team.
- In-house Technical Department
- Quality Control department inspecting 100% of installs (headed by ex-Corgi engineer Phil Miles)
- Surveyors, engineers and QC inspectors carry PDAs
- Installation department at Head Office, which in turn is split between Planned Install work and Responsive Boiler changes
- Rapid response team of install engineers to complete boiler changes in 48 hours
- Benchmark NICEIC certs and Gas Safe and manufacturer Registration undertaken
- Production of CP12 automatically generates future job to begin servicing programme for next year.
- System flags up new boiler if fault reported
Although this is not an exhaustive list, this is just an insight to how our installation department operates, and in turn has contributed to Robert Heath growing into a nationwide heating contractor for a number of local authorities and housing associations.
If you would like to receive more information on Robert Heath’s services available to the social housing sector, please enquire here.