Over 20 years of partnering into the social Housing sector, we have built a comprehensive
expertise and knowledge on best practice to serve the social housing market. Our competitive services to the social housing sector have been honed and developed to meet the every need of our partners.
We are constantly developing and investing time into improving our Servicing obligations we have for our various clients. Here is an insight into our Servicing/Maintenance operations:
- We have a dedicated division of just service engineers, to ensure the best fault finders are put on the job. The result is a tangible increase in productivity.
- All our service engineers are ACS qualified.
- We have a commitment to training all staff to a high level of expertise, the reason behind our investment into Robert Heath Training Academy.
- Assisted by the major boiler manufacturers, diagnostic training provided to all engineers.
- Field engineers supported by ‘non-working’ area supervisors who provide support, advice and assistance to engineers in their area.
- We have an in-house Technical Department comprising of 5 senior engineers to
whom field engineers have direct line access for advice and guidance.
- Every LGSR is completed electronically and immediately prints out in our office. Our Technical Department is responsible for checking the LGSR for consistency and accuracy. Any discrepancy results in the job being ‘returned’ to the engineer’s PDA for correction.
IT systems developed, in house, specifically to manage gas servicing and maintenance contracts. In addition to e-LGSR, service programmes are fully automated, based around expiry of existing LGSR. Appointment letters produced automatically and clients have real-time access to contract data via password protected web portal.
- Admin staff highly trained both in customer service and more technical aspects of
We understand this is not an exhaustive list, but we hope this has given you an insight into Robert Heath. If this has interested you, and you would like to find out further information about Robert Heath Heating and our Servicing and Maintenance practices, please fill out our Contact Form, and we will get back to you shortly. Thank You