Tenant Enquiry

Welcome to the Tenant Enquiry page, the page that all tenants should come to if they wish to make an enquiry about a problem with their heating or hot water. This is the only page you can report your problems through, and this form is manned and reviewed 24 hours a day, so there is no worry that your enquiry will not be read and we aim to respond as quickly as we can.

Please note that a CURRENT email address you use should be supplied when filling out this form as we respond to these enquiries via email. If you wish to be responded to by telephone, please can you state this in ‘your enquiry’ along with your message at the bottom of the contact form. 

  1. (required)
  2. (required)
  3. (required)
  4. (required)
  5. (valid email required)
  6. What is your preferred time & date for an appointment (other than today)
  7. (required)
  8. (required)
  9. Is there money on your Quantum Gas Card?
  10. Is the room stat turned up above 22C?
  11. Has the boiler been switched off at the socket?
  12. Is there electricity to your property?
  13. Has the emergency control valve been moved from the upright position?
  14. Are the radiator valves turned on?
  15. Do you have an immersion heater?
  16. Are there any vulnerable, elderly or child residents on site?
  17. (required)
  18. Is there a fault code showing on your boiler?
  19. Would you be willing to take advice from a Robert Heath Heating representative on your current problem over the telephone?
  20. Captcha
 

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