Robert Heath Heating specialises in providing domestic and commercial gas heating installation, service and maintenance services to Social Housing, and is currently engaged in long term contracts with Housing Associations and Local Authorities, covering over 100,000 properties across the UK.
All Robert Heath Heating operations are co-ordinated from our Head Office in London, which is supported by our four regional offices, in Exeter, Leeds, Isle of Wight and Aberystwyth to ensure our operations run as smoothly as possible.
Since winning our first long term contract in providing Gas service, maintenance and installation services for the social housing sector in the early 1990s, we have consistently developed and delivered the highest standards and consequently have grown our customer base. Our services are well received by customers across the entire breadth of the UK.
We have now entered into long term contracts with over 30 different clients. The number of properties that we provide services for now exceeds 100,000 with contracts that geographically range from Penzance to Newcastle. All the work is carried out by engineers employed locally to the region we operate, which is directed by our Head Office and supported by our regional offices.
With nearly 20 years experience, we have managed to turn that experience into competence:
- LGSR compliance rates across the company exceeding 99%
- First time fix in excess of 95%
- High level service level agreements with suppliers ensure 98% of parts ordered are available for collection or delivery within 24 hours.
- Customer satisfaction stats have pushed past 80%
- Average QC score of 8.25 out of 10 for all installations
With all our work we carry out, we employ engineers whose education, expertise and
know-how is the best that the industry has to offer, as we place the utmost importance that the engineer who is selected to carry out the work required is the best possibly trained person in co-ordination with the latest industry standards, and we aid this with our very own training academy along with a stringent recruitment process.
We operate nationwide and we can enter into long term service contracts with any UK client.
We have been serving the commercial and industrial sector for over 20 years, developing our dedicated specialist division. We now maintain customer specified contracts which have seen us deal with a number of different properties types, including; schools, housing associations, sheltered accommodation, hotels, offices and many more.
Coming from small beginnings, our commercial department has grown in size and is overseen by highly experienced Management and engineers alike.
The entire team all have the necessary tickets to allow them to work on boilers over 70kw and larger pipe sizes, added to that, these qualifications also extend to L8 Legionella and water treatment accreditation.
Not only do we have these qualifications, we also have the necessary qualifications to allow us to install and service CHP units, along with the expected common courtesy and communication and social skills to work with the public.
If you require work to be carried out on your commercial or industrial property, please navigate through the links below and find the suitable service for you.
- Boiler Replacement
- Emergency Repair
- Planned Preventative Maintenance
- Plant Room Refurbishment
We recognise the importance of reducing reliance on fossil fuels, and wish to play our part in working towards carbon reduction targets.
But in addition, we have always prided ourselves on our ability to innovate and embrace new technologies both in management of our contracts and in the products and service we offer to our customers.
We are in the dawn of a age to embrace new energy technologies. Feed in tariffs, Renewable Heat Incentives and the Green Deal and our clients in the social housing sector, in particular, are under pressure to participate.
We have always seen ourselves offering more than simply the ability to remedy your boiler issues and now we have the opportunity, thanks to our continuous investment into research, development and training, to offer expertise as “energy” rather than simply “gas” contractors.
- Solar Thermal
- Solar PV
- Heat Pump Technologies
- CHP (Combined heat and power)
Not only can we now offer supply, installation and on-going maintenance services for these technologies, through the development of partnering relationships we can offer:
- Funding provision for “rooftop rental” and leasing opportunities
- Whole house/Whole Stock energy monitoring and consultancy services
Our mission is to ensure that our affordable heating solutions we provide maintain the unprecedented high levels of quality we have based our reputation on.
Our strategy consists of sustained investment into all areas and aspects of our organisation to maintain our leadership as Social Housing Energy Specialists.
We do not have a ‘One Solution Fits All’ approach. We work closely on building our relationships with our clients to find the right solution for you.
Our success has come from over 30 years of delivering reliable and affordable heating services and ensuring our customers needs are always exceeded.