Beyond the Boiler: Meet Abbie Jones
From diagnosing technical faults to lending a sympathetic ear, discover how Area Field Supervisor Abbie Jones brings both expert engineering and heartfelt care to every home she visits.
For Abbie Jones, a career in engineering was always in the cards. Ever since her primary school days, she’s been driven by a natural desire to fix things and the deep satisfaction of taking something broken and making it work again. Over her three and a half years at Robert Heath (a member of the DAIKIN group), Abbie has translated that lifelong passion into rapid professional growth, working her way up from Engineer to Lead Engineer, and now to Area Field Supervisor. But as her story proves, her role requires much more than just technical know-how.
As Abbie’s mum likes to say, if she weren’t an engineer, she’d be a counsellor. Walking into different homes every day means walking into vastly different human situations. Whether she is assisting an elderly resident with health concerns, keeping an eye out for damp and mould to ensure tenant safety under Awaab's Law, or simply offering a calm, helping hand to explain how a heating system works, Abbie provides a vital community lifeline. Rigorous gas safety and efficiency checks are just one part of a day that is equally defined by empathy and human connection.
Behind Abbie’s daily dedication is a strong, supportive network at Robert Heath, a culture she beautifully describes as being like the "branches of a tree." With continuous training courses and a close-knit team that communicates every single day, there is always a senior colleague ready to offer advice or a helping hand. Watch the video above to see Abbie in action and learn why she sums up her time at Robert Heath in three powerful words: teamwork, growth, and opportunities.
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