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  • About | Robert Heath Heating

    About Robert Heath Heating: We're dedicated to providing innovative and reliable energy solutions. Find out how we serve our commercial & social housing clients.

  • Mixergy Smart Cylinder Repair Case Study | Robert Heath Heating

    See how Robert Heath Heating resolved a critical Mixergy smart cylinder failure in South Wales. Rapid response, expert diagnosis, and a happy homeowner. A Smart Cylinder Fails. A Trusted Partner Responds. When homeowner John invested in a new smart hot water system, the last thing he expected was a failure. But when he was left without hot water, a call to Mixergy's tech support quickly brought the 5-star service of Robert Heath Heating to his door. Watch John's story to see how a stressful situation was transformed into "an absolutely excellent experience", thanks to the quick communication from our control centre and the expert work of our engineers, Josh and Lee, one of whom arrived at 9 PM to diagnose the issue. A Smart Cylinder Fails. A Trusted Partner Responds. Client: Homeowner / Mixergy Project: Smart Cylinder Breakdown Location: South Wales Date: 01/10/25 Introduction For homeowner John, investing in a modern Mixergy smart hot water cylinder was a choice for efficiency and reliability. However, when the system’s immersion element failed, he found himself without hot water and facing a reluctant original installer. What could have been a frustrating and lengthy ordeal was transformed by a single call, leading to an RHH engineer arriving on his doorstep and a resolution that exceeded all expectations. The Challenge: A Critical Failure and an Urgent Need The moment a key home appliance fails is stressful. For John, this moment came when his new smart cylinder stopped working. The Mixergy app confirmed the fault, but the path to a solution was unclear. The original installers were hesitant to provide immediate support, leaving John in a difficult position. He needed a certified expert who could not only diagnose the specialist equipment but also act with the urgency the situation demanded. The Solution: Expertise and Empathy, Day or Night Understanding the need for a swift resolution, Mixergy’s technical support team reached out to Robert Heath Heating, their trusted service partner. Our process was immediate: Rapid Triage: Our control centre received the call and immediately understood the technical and customer service requirements. Evening Diagnosis: Within hours, we dispatched an engineer, Josh, who arrived at John’s home at 9 PM to conduct a thorough diagnosis. His professionalism and expertise immediately put the homeowner at ease. Sourcing and Repair: The next day, a second engineer, Lee, arrived with the specific replacement part required and completed the repair efficiently, restoring the hot water supply. Throughout the process, our team maintained clear and constant communication, ensuring John was informed and confident at every step. The Results: From Crisis to Customer for Life The impact of our response went far beyond a simple repair. By treating a stressful situation with speed, expertise, and genuine care, we turned a negative experience into a resounding positive. John described the service as “an absolutely excellent experience,” praising the “great staff and great communication.” The ultimate testament to his satisfaction? Before our engineer had even left, John proactively requested a service and maintenance contract with Robert Heath Heating. He wasn't just happy with the fix; he was confident he had found a long-term partner he could trust. VIEW THE FULL MIXERGY CASE STUDY HERE (PDF) Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Social Housing: Electrical | Robert Heath Heating

    Robert Heath Heating provides expert electrical services: installations, repairs, testing & maintenance for domestic, commercial & social housing clients. Electrical - Social Housing Electrical Installation Condition Reports (EICRs) Conducting thorough inspections and testing across your portfolio by qualified electricians to meet regulatory requirements, providing detailed reports and helping efficiently manage your ongoing testing programme. Remedial Works Efficiently addressing any issues identified during testing (e.g., C1, C2 findings) to ensure safety and achieve compliance, carried out promptly with minimal disruption to residents. Wiring & Rewiring Projects Managing complete electrical upgrades for refurbishments or new builds, ensuring all work fully complies with the latest BS 7671 wiring regulations and is meticulously planned. Communal Area Electrics Installation and maintenance of lighting, power, and safety systems (including emergency lighting) in shared spaces, ensuring these critical areas remain safe, well-lit, and functional for all residents. Installation Services Fitting smoke alarms, carbon monoxide detectors, door entry systems, and other essential electrical components to the relevant British Standards (e.g., BS 5839 for fire detection) and ensuring correct positioning for optimal safety. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Commercial | Robert Heath Heating

    Robert Heath Heating offers expert commercial heating, hot water, renewable energy & electrical services. Tailored solutions for your business needs. Commercial Efficient Heating, Hot Water & Electrical Solutions for your business Ensuring the smooth operation, safety, and comfort of commercial premises requires reliable and efficient building services. Robert Heath Heating offers specialised heating, hot water, and electrical solutions designed to meet the demands of businesses, organisations, and non-domestic properties. Read More We understand the unique challenges faced by commercial clients, such as the need for scalability, robust systems, strict compliance adherence, and minimising disruption during any work. Our experienced teams can design, install, maintain, and repair systems suitable for offices, retail spaces, industrial units, public buildings, and communal areas. We focus on delivering energy-efficient, compliant, and dependable solutions that support your operational needs and provide a safe, comfortable environment for staff, customers, or residents. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Social Housing: Renewable | Robert Heath Heating

    Future-proof your energy with Robert Heath Heating. Expert advice & installation of cutting-edge renewable technologies like heat pumps. Learn more. Renewable - Social Housing Heat Pump Installation Designing and fitting tailored renewable heating solutions for individual homes and larger developments, helping you meet carbon reduction targets and lower resident heating bills. Consultation & Design Working collaboratively with you to identify the most effective renewable strategies for your housing stock, considering funding requirements and providing clear, actionable recommendations for implementation. Maintenance & Support Ensuring the long-term performance and efficiency of your renewable energy investments through planned servicing, performance checks, and ongoing technical support. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Case Studies | Robert Heath Heating

    Discover real-world solutions by Robert Heath Heating. Our case studies showcase diverse projects in heating, electrical & renewables. See our work. Social Housing Case Studies Our proven success with social housing partners We're proud of the strong, collaborative relationships we've built with Housing Associations and Local Authorities across the UK. These case studies showcase real-world examples of how we've worked together to overcome challenges, improve resident well-being, enhance energy efficiency, and ensure compliance across diverse housing portfolios. Explore these stories to see the tangible results of partnering with Robert Heath Heating. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Careers | Robert Heath Heating

    Make an impact with Robert Heath Heating. Join our expert team delivering innovative heating & energy solutions. Get in touch for information on available roles. Careers Are you passionate about providing essential services, committed to quality, and interested in being part of the UK's sustainable future? Robert Heath Heating offers exciting career opportunities within a supportive team environment, now enhanced by being part of the global Daikin family. We're looking for talented and dedicated individuals to help us keep homes warm, businesses running, and communities thriving. Why work with us? Purposeful Work Make a real difference by providing essential heating, hot water, and electrical services, and contributing to the growth of renewable energy solutions. Supportive Culture We foster a culture based on our core values: safety, quality, customer focus, integrity, sustainability, and partnership. We value teamwork and support our colleagues' well-being. Training & Development Benefit from ongoing training opportunities, including access to Daikin's industry-leading technical training, helping you develop your skills and advance your career. Opportunity & Stability Grow your career within a well-respected company, now with the added stability and potential opportunities that come from being part of a global leader like Daikin. Work with Leading Technology Gain experience installing and maintaining cutting-edge heating and renewable technologies. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Social Housing: Heating | Robert Heath Heating

    Need heating system repairs or a new boiler? Robert Heath Heating offers fast, efficient solutions & expert heating services throughout the UK. Heating - Social Housing Planned Boiler Replacement Programs Efficiently managing large-scale upgrades with clear planning and resident communication, minimising disruption while maximising energy savings for residents and improving overall stock efficiency. Responsive Repairs Prompt, reliable service from our qualified engineers to address heating breakdowns quickly and effectively, reducing downtime and aiming for high first-time fix rates. Annual Servicing & Landlord Gas Safety Checks Ensuring full compliance and preventative maintenance across your housing stock, providing robust scheduling, thorough checks, and clear digital record-keeping. Communal Heating Systems Design, installation, and maintenance of district and communal heating networks, focusing on delivering reliable, efficient, and compliant heat to multiple dwellings. System Design & Installation Expert design and installation of efficient, compliant heating systems for new builds and refurbishments, working collaboratively with you to meet specific project specifications and ensure long-term performance. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Beyond the Boiler: Meet Abbie Jones (Engineer)

    Go beyond the boiler with Abbie Jones, Area Field Supervisor at Robert Heath. Watch her video to see how she brings expert engineering and care to every home. Beyond the Boiler: Meet Abbie Jones From diagnosing technical faults to lending a sympathetic ear, discover how Area Field Supervisor Abbie Jones brings both expert engineering and heartfelt care to every home she visits. For Abbie Jones, a career in engineering was always in the cards. Ever since her primary school days, she’s been driven by a natural desire to fix things and the deep satisfaction of taking something broken and making it work again. Over her three and a half years at Robert Heath (a member of the DAIKIN group), Abbie has translated that lifelong passion into rapid professional growth, working her way up from Engineer to Lead Engineer, and now to Area Field Supervisor. But as her story proves, her role requires much more than just technical know-how. As Abbie’s mum likes to say, if she weren’t an engineer, she’d be a counsellor. Walking into different homes every day means walking into vastly different human situations. Whether she is assisting an elderly resident with health concerns, keeping an eye out for damp and mould to ensure tenant safety under Awaab's Law, or simply offering a calm, helping hand to explain how a heating system works, Abbie provides a vital community lifeline. Rigorous gas safety and efficiency checks are just one part of a day that is equally defined by empathy and human connection. Behind Abbie’s daily dedication is a strong, supportive network at Robert Heath, a culture she beautifully describes as being like the "branches of a tree." With continuous training courses and a close-knit team that communicates every single day, there is always a senior colleague ready to offer advice or a helping hand. Watch the video above to see Abbie in action and learn why she sums up her time at Robert Heath in three powerful words: teamwork, growth, and opportunities. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Commercial: Heating | Robert Heath Heating

    Nationwide heating services by Robert Heath Heating. Our qualified engineers deliver expert boiler repair, installation & maintenance across the UK. Heating - Commercial System Design & Installation Expertly designed and installed heating systems (including boilers, warm air units, and radiant heating) suited to your building's size and usage, focusing on energy efficiency and your specific operational requirements. Planned Preventative Maintenance (PPM) Tailored maintenance schedules to ensure reliability, efficiency, and compliance, minimising the risk of costly breakdowns and optimising system performance for longevity. Responsive Repairs Prioritised response to heating system failures to get your business back up and running quickly, minimising operational disruption and potential revenue loss. Commercial Gas Safety Ensuring all gas appliances and pipework meet strict commercial safety regulations, helping you fulfil your legal obligations and maintain a safe environment. Building Management System (BMS) Integration Expertise in working with BMS controls for optimised heating performance and energy management, enabling smarter control, better reporting, and enhanced energy savings (if applicable). Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

  • Contact | Robert Heath Heating

    Get in touch with Robert Heath Heating for expert advice, support, or to schedule a service. We're here to help with all your enquiries. Contact us. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit 24/7 365 days a year! Opening Hours

  • Our Team | Robert Heath Heating

    Meet the dedicated team at Robert Heath Heating. Discover the experienced professionals behind our quality heating, electrical & renewable services. Meet Our Team Our people are our greatest asset. The success of Robert Heath Heating is built on the expertise, dedication, and collaborative spirit of our team members across the country. From our engineers on the ground to our support staff in the office, everyone plays a vital role in delivering the high standards of service our clients expect. We believe in investing in our team and fostering an environment where experience and commitment are valued. Kristian Ellmore Managing Director Iain Bevan Commercial Director Chris Vincent Technical Director Harry Pickthall Business Lead: Automation Henk van den Berg Deputy Managing Director Neil James Field Operations Director Zoe Webb Business Lead: Commercial Gavin Griffiths Business Lead: Net Zero Team Rebekah Jackson Customer Experience Director Ian Mather Strategy & Partnerships Director Adrienne Smith Bid Manager Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Robert Heath Heating Limited is registered in England and Wales: Number 01773699  
 

Registered address: Heath House, 264 Burlington Road, New Malden, Surrey, KT3 4NN, United Kingdom. VAT number: 927490989

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