Meet the dedicated team at Robert Heath Heating. Discover the experienced professionals behind our quality heating, electrical & renewable services. Meet Our Team Our people are our greatest asset. The success of Robert Heath Heating is built on the expertise, dedication, and collaborative spirit of our team members across the country. From our engineers on the ground to our support staff in the office, everyone plays a vital role in delivering the high standards of service our clients expect. We believe in investing in our team and fostering an environment where experience and commitment are valued. Kristian Ellmore Managing Director Neil James Field Operations Director Zoe Webb Business Lead: Commercial Gavin Griffiths Business Lead: Net Zero Team Rebekah Jackson Customer Experience Director Ian Mather Strategy & Partnerships Director Adrienne Smith Bid Manager Iain Bevan Commercial Director Chris Vincent Technical Director Harry Pickthall Business Lead: Automation Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

At Robert Heath Heating, our commitment to social value goes beyond one-off events. It’s about building genuine, lasting relationships that create tangible change. Our evolving partnership with Trident Group UK at the Deelands Hall Community Centre is a powerful testament to this commitment. From Hampers to Hope: Building a Lasting Partnership with Trident Group at Deelands Hall At Robert Heath Heating, our commitment to social value goes beyond one-off events. It’s about building genuine, lasting relationships that create tangible change. Our evolving partnership with Trident Group UK at the Deelands Hall Community Centre is a powerful testament to this commitment. Client : Trident Group UK Project : Deelands Hall Community Centre Location : Birmingham, UK Date : 2024/25 The Initial Visit: Uncovering a Deeper Need Our journey with Deelands Hall began in December, when RHH team members Rebekah Jackson and Robert Harvey visited the centre as part of a Clarion Social Value initiative. The initial goal was to distribute Christmas hampers and offer energy-saving advice to local residents—a four-hour visit we hoped would provide some festive support. While the event was a success, the experience was also deeply humbling. We saw firsthand that Deelands Hall is more than just a building; it's a vital hub that fosters a powerful sense of community. However, we also saw a facility in desperate need of support. It became immediately clear that to truly help, our involvement couldn't end with Christmas hampers. The Challenge: A Vital Hub in Need of Revitalisation Deelands Hall, run by the fantastic social housing and care provider Trident Group UK, is the heart of its community, but the building itself required urgent attention. While some funds had been secured for carpets and blinds, the centre was in dire need of a full redecoration to create the safe, welcoming, and functional environment its residents deserve. The need was not just for cosmetic updates, but for a revitalisation that reflected the spirit of the people who rely on it. The Solution: A Multi-Faceted Commitment Recognising the urgency, RHH committed to a deeper, more sustained partnership with Trident Group and the centre's manager, Bernie. Our approach moved from short-term aid to a long-term strategy for impact. Responding in a Moment of Crisis: The strength of this new partnership was tested on March 5th when Bernie reached out with an urgent, sensitive request. A local resident was fleeing a domestic violence situation and needed immediate help to move. Without hesitation, we provided a van and volunteer time to help her move safely. The email of gratitude we received afterwards was heartwarming and reinforced our drive to support the centre in any way we can. Investing in Community Joy: Understanding that community spirit is built on positive experiences, we were delighted to deepen our partnership with Trident Group by donating £600 to help them host a magical Children's Easter Party at Deelands Hall. The funds helped bring in Fairytale Party Planners, treating the children to an amazing time filled with fun, food, a disco, face painting, and even special visits from the Easter Bunny and Alice in Wonderland! Knowing we helped create such a special experience for children who might not normally have it truly highlights why this work is so important. A Proposal for the Future: Our commitment continues to grow. We have proposed a long-term plan to direct more of our Clarion Social Value efforts towards the centre, focusing on: Targeted Funding: Providing significant funds to cover the cost of essential refurbishment materials and skilled labour. Community & Corporate Engagement: Launching a donation drive and using our social media channels (with permission) to rally support from local businesses and organisations. Volunteer Power: Leveraging our network of contractors and volunteers to contribute their time and skills to the refurbishment project. The Impact: A Partnership Built on Trust By listening to the community's needs and responding with meaningful action, we have moved beyond a simple corporate-charity relationship. We have built a true partnership with Trident Group and the on-site team at Deelands Hall, founded on trust and a shared goal of uplifting the community. Our work is far from over. We are passionate about continuing to support Deelands Hall and are excited to see the positive impact of our shared efforts unfold. This is what social value looks like in action: real support, for real people, with real results. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Get in touch with Robert Heath Heating for expert advice, support, or to schedule a service. We're here to help with all your enquiries. Contact us. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit 24/7 365 days a year! Opening Hours

Need help or information? Check out Robert Heath Heating's FAQs for guidance on our services, installations, maintenance, and general enquiries. Frequently asked questions General 01 What geographical areas does Robert Heath Heating cover? Robert Heath Heating operates nationwide, providing our services across the United Kingdom. Regardless of your location, we aim to offer comprehensive coverage for your heating needs. 02 Are your heating engineers Gas Safe registered and electricians NICEIC approved? Yes, absolutely. All our heating engineers are Gas Safe registered, ensuring they are qualified to work safely and legally on gas appliances. Similarly, our electricians are NICEIC approved, which demonstrates their competence and adherence to the highest safety and technical standards for electrical work in the UK. We prioritise safety and compliance in all our services. 03 How do I book a service or request a quote? Booking a service or requesting a quote with Robert Heath Heating is easy! You can reach us in several ways: Phone: Call us directly on 0333 014 1000 to speak with a member of our team. Email: Send your inquiry to cs@robertheath.co.uk, and we'll get back to you promptly. Online: Visit our Contact Us page on our website. You'll find a contact form there, along with our other contact details. 04 What types of heating, hot water, and electrical systems do you service and install? Robert Heath Heating services and installs a wide variety of systems to meet diverse needs, covering both traditional and renewable technologies. Our expertise includes, but is not limited to: Heating Systems: Gas boilers (combi, system, regular) and central heating systems. Renewable heating solutions such as air source heat pumps and ground source heat pumps. Electric heating systems. Commercial heating systems, including plant room installations. Hot Water Systems: Gas water heaters. Electric water heaters. Unvented and vented hot water cylinders. Systems integrated with renewable technologies (e.g., solar thermal compatibility, heat pump cylinders). Electrical Systems: Full and partial rewires. Consumer unit (fuse board) upgrades. Interior and exterior lighting. Appliance installations. Electric vehicle (EV) charging point installations. Electrical inspection, testing, and certification (EICRs). If you have a specific system type in mind or are unsure what would best suit your property, please get in touch, and our knowledgeable team can provide expert advice. 05 Do you offer emergency call-out services? Yes, Robert Heath Heating offers emergency call-out services for urgent heating, hot water, and electrical issues. If you require immediate assistance, please call us directly on 0333 014 1000 for the quickest response. 06 Can you provide advice on choosing energy-efficient or renewable energy options? Yes, absolutely. We are committed to helping our customers find the most suitable and sustainable solutions. Robert Heath Heating has specialists available who can provide expert advice on a wide range of energy-efficient systems and renewable energy options, such as heat pumps or solar thermal technologies. They can assess your property's needs, discuss potential savings, and guide you through the best choices for reducing your carbon footprint and energy bills. Don't hesitate to get in touch! - Phone: 0333 014 1000 - Email: cs@robertheath.co.uk - Contact Us Form 07 How do you manage appointments and keep customers informed? At Robert Heath Heating, we prioritise clear communication and efficient appointment management to ensure a smooth experience for our customers. Here’s generally how we manage the process: Booking & Confirmation: When you book a service, we'll work with you to find a convenient date and time. You will receive a confirmation of your appointment details. Reminders: We typically send out appointment reminders before your scheduled service to help you remember. On the Day: We strive for punctuality. On the day of your appointment, our engineers aim to keep you informed about their arrival. If there are any unforeseen delays, our team will endeavour to contact you as soon as possible to provide an update and reschedule if necessary. Clear Communication: Our office team and engineers are committed to keeping you informed throughout the process, from initial booking to job completion. We are always happy to answer any questions you may have. Our goal is to make our service visits as convenient and stress-free as possible for you.

Future-proof your energy with Robert Heath Heating. Expert advice & installation of cutting-edge renewable technologies like heat pumps. Learn more. Renewable Sustainable energy solutions for a greener future Embracing renewable energy is key to creating more sustainable buildings and communities, reducing environmental impact, and often lowering energy costs. At Robert Heath Heating, we are passionate about helping you transition towards greener energy solutions with our expertise in renewable technologies. We specialise in the design, installation, and maintenance of modern, sustainable systems such as air source heat pumps, ground source heat pumps, and solar PV (photovoltaic) solutions. We work with you to understand your needs and identify the most suitable renewable technologies and complementary components for your property. This includes evaluating options like heat pumps, solar PV, energy diverters, and optimised control systems, ensuring you invest in a system that benefits both the environment and your long-term energy efficiency. Let's work together to build a more sustainable future. Social Housing Renewables Explore how our renewable energy solutions, like heat pumps and solar thermal, can help meet sustainability targets and reduce fuel poverty in social housing. Learn more Commercial Renewables Discover renewable energy options tailored for businesses, designed to cut energy costs, reduce your carbon footprint, and offer a strong return on investment. Learn more Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

See how Robert Heath Heating resolved a critical Mixergy smart cylinder failure in South Wales. Rapid response, expert diagnosis, and a happy homeowner. A Smart Cylinder Fails. A Trusted Partner Responds. When homeowner John invested in a new smart hot water system, the last thing he expected was a failure. But when he was left without hot water, a call to Mixergy's tech support quickly brought the 5-star service of Robert Heath Heating to his door. Watch John's story to see how a stressful situation was transformed into "an absolutely excellent experience", thanks to the quick communication from our control centre and the expert work of our engineers, Josh and Lee, one of whom arrived at 9 PM to diagnose the issue. A Smart Cylinder Fails. A Trusted Partner Responds. Client: Homeowner / Mixergy Project: Smart Cylinder Breakdown Location: South Wales Date: 01/10/25 Introduction For homeowner John, investing in a modern Mixergy smart hot water cylinder was a choice for efficiency and reliability. However, when the system’s immersion element failed, he found himself without hot water and facing a reluctant original installer. What could have been a frustrating and lengthy ordeal was transformed by a single call, leading to an RHH engineer arriving on his doorstep and a resolution that exceeded all expectations. The Challenge: A Critical Failure and an Urgent Need The moment a key home appliance fails is stressful. For John, this moment came when his new smart cylinder stopped working. The Mixergy app confirmed the fault, but the path to a solution was unclear. The original installers were hesitant to provide immediate support, leaving John in a difficult position. He needed a certified expert who could not only diagnose the specialist equipment but also act with the urgency the situation demanded. The Solution: Expertise and Empathy, Day or Night Understanding the need for a swift resolution, Mixergy’s technical support team reached out to Robert Heath Heating, their trusted service partner. Our process was immediate: Rapid Triage: Our control centre received the call and immediately understood the technical and customer service requirements. Evening Diagnosis: Within hours, we dispatched an engineer, Josh, who arrived at John’s home at 9 PM to conduct a thorough diagnosis. His professionalism and expertise immediately put the homeowner at ease. Sourcing and Repair: The next day, a second engineer, Lee, arrived with the specific replacement part required and completed the repair efficiently, restoring the hot water supply. Throughout the process, our team maintained clear and constant communication, ensuring John was informed and confident at every step. The Results: From Crisis to Customer for Life The impact of our response went far beyond a simple repair. By treating a stressful situation with speed, expertise, and genuine care, we turned a negative experience into a resounding positive. John described the service as “an absolutely excellent experience,” praising the “great staff and great communication.” The ultimate testament to his satisfaction? Before our engineer had even left, John proactively requested a service and maintenance contract with Robert Heath Heating. He wasn't just happy with the fix; he was confident he had found a long-term partner he could trust. VIEW THE FULL MIXERGY CASE STUDY HERE (PDF) Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Nationwide heating services by Robert Heath Heating. Our qualified engineers deliver expert boiler repair, installation & maintenance across the UK. Heating (Commercial) System Design & Installation Expertly designed and installed heating systems (including boilers, warm air units, and radiant heating) suited to your building's size and usage, focusing on energy efficiency and your specific operational requirements. Planned Preventative Maintenance (PPM) Tailored maintenance schedules to ensure reliability, efficiency, and compliance, minimising the risk of costly breakdowns and optimising system performance for longevity. Responsive Repairs Prioritised response to heating system failures to get your business back up and running quickly, minimising operational disruption and potential revenue loss. Commercial Gas Safety Ensuring all gas appliances and pipework meet strict commercial safety regulations, helping you fulfil your legal obligations and maintain a safe environment. Building Management System (BMS) Integration Expertise in working with BMS controls for optimised heating performance and energy management, enabling smarter control, better reporting, and enhanced energy savings (if applicable). Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Need reliable Heating, Hot Water, Renewable, or Electrical services? Robert Heath Heating delivers expert solutions for Social Housing & Commercial sectors. Commercial Services Reliable heating, water & electrical solutions for your business At Robert Heath Heating, we understand that businesses need reliable, efficient, and compliant building services to operate smoothly. Unexpected downtime, inefficient systems, or compliance failures can impact your productivity, reputation, and bottom line. We partner with commercial clients across various sectors, providing tailored heating, hot water, renewable energy, and electrical solutions designed to meet the unique demands of your premises and operations, ensuring minimal disruption and maximum performance. Heating Reliable & compliant heating systems tailored for your business. Learn more Hot Water Ensuring dependable & compliant hot water for your operations. Learn more Renewable Sustainable energy solutions to cut costs & meet business goals. Learn more Electrical Safe & compliant electrical services to power your business reliably. Learn more Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Robert Heath Heating offers expert commercial heating, hot water, renewable energy & electrical services. Tailored solutions for your business needs. Commercial Efficient Heating, Hot Water & Electrical Solutions for your business Ensuring the smooth operation, safety, and comfort of commercial premises requires reliable and efficient building services. Robert Heath Heating offers specialised heating, hot water, and electrical solutions designed to meet the demands of businesses, organisations, and non-domestic properties. We understand the unique challenges faced by commercial clients, such as the need for scalability, robust systems, strict compliance adherence, and minimising disruption during any work. Our experienced teams can design, install, maintain, and repair systems suitable for offices, retail spaces, industrial units, public buildings, and communal areas. We focus on delivering energy-efficient, compliant, and dependable solutions that support your operational needs and provide a safe, comfortable environment for staff, customers, or residents. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Robert Heath Heating: Your specialists for hot water system design, installation & service in commercial, social housing & residential properties. Hot Water (Social Housing) System Installation & Upgrades Fitting modern, efficient hot water cylinders and systems carefully selected and suited to resident needs, helping reduce energy waste and improve satisfaction. Maintenance & Repair Regular servicing to proactively prevent issues and rapid repairs, responding quickly to call-outs to minimise inconvenience for residents. Compliance Checks Ensuring all installations meet safety and regulatory standards, such as G3 Unvented Hot Water regulations, providing documented evidence for your records. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Discover Robert Heath Heating's commitment to transparency. Our Policies page outlines our governance, ethical practices, and how we conduct business. Policies Privacy Policy Sustainability Policy Equality and Diversity Policy Modern Slavery Policy The Daikin Europe Group's Corporate Ethics Cookie Notice Worksafe Policy Mental Health Policy Carbon Reduction Plan Data Protection Policy Environmental and Waste Management Policy Corporate Social Responsibility Daikin Europe Group - Policy for whistleblowing Training Policy Safeguarding Policy

Future-proof your energy with Robert Heath Heating. Expert advice & installation of cutting-edge renewable technologies like heat pumps. Learn more. Renewable (Commercial) System Suitability Assessments Evaluating your premises for technologies like commercial-scale heat pumps or solar thermal systems, including feasibility studies and potential return on investment analysis. Professional Installation Seamless integration of renewable technologies with your existing systems where appropriate, installed efficiently and to the highest standards by our accredited teams. Maintenance & Performance Monitoring Ensuring your renewable systems deliver optimal long-term savings and environmental benefits through proactive maintenance schedules and clear performance data. Consultation Providing expert advice on the best renewable strategies to meet your business goals, potential ROI, and helping you navigate available grants or incentives. Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit