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Robert Heath Heating provides both commercial and Residential expert heating, electrical and renewable energy solutions nationwide. From installations to repairs, we've got you covered. Contact us today! Contact Us Ensuring resident comfort through reliable heating and expert care. About Us About Us About Us Who We Are Mission & Values Our Daikin Story Keeping your communities warm, safe, and connected. We combine the capacity of a large-scale contractor with the personal care of a local team. With a dedicated fleet ensuring rapid response times and high first-time fix rates, we’re here to ensure your residents are always looked after - 24 hours a day, 365 days a year. Heating Learn more Hot Water Learn more Electrical Learn more Renewable Learn more Partnerships Built on Trust We foster genuine partnerships built on transparency and shared understanding. Here is what our partners say about working with us. Having a working relationship with Robert Heath Heating for a number of years, we at Haig Housing Trust find their repairs, gas servicing and compliance delivery reliable, consistent and good value for money. Robert Heath’s portal is up to date and easy for our teams to access and use. Haig Housing Trust and Robert Heath Heating are mobilising a new contract to deliver heating repairs, gas servicing and EICR's throughout our stock. This is the best indicator of our keenness to continue working with and developing our relationship with Robert Heath Heating. Haig Housing Trust Our Partners Our Impact in Action Real stories of how we're creating warmer, safer homes and sustainable communities across the UK. Building Careers, Together: Clarion Futures Case Study At Robert Heath Heating, we believe that apprenticeships are the foundational "building blocks" of long-lasting, homegrown careers. In partnership with Clarion Futures—the charitable arm of the Clarion Housing Association—we have developed a robust apprenticeship program designed to bridge the industry skills gap and provide meaningful employment opportunities to Clarion residents. Click Here Restoring Efficiency to a Daikin Hybrid System We resolved a frustrating "short cycling" issue and restored full efficiency to a Sheffield homeowner's hybrid system. Click Here Hinckley & Bosworth Council - Armada Court Robert Heath Heating and Hinckley & Bosworth Council's Armada Court ASHP project: A case study on transforming energy systems for efficient, sustainable heating and enhanced resident comfort. Click Here Mixergy & Robert Heath Heating Partnership - A Case Study When a new smart hot water cylinder failed, Robert Heath Heating’s 5-star service and rapid response created a customer for life. Click Here Trident Group - Deelands Hall Community Centre Click Here Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

In this case study, we explore our 5-year partnership with Clarion Futures (the charitable arm of the Clarion Housing Association). Together, we are bridging the industry skills gap and providing accessible, long-term employment opportunities for residents of Clarion Housing. Building Careers, Together At Robert Heath Heating, we believe that apprenticeships are the foundational building blocks of long-lasting, homegrown careers. In this case study, we explore our 5-year partnership with Clarion Futures (the charitable arm of the Clarion Housing Association). Together, we are bridging the industry skills gap and providing residents of Clarion Housing with accessible, long-term employment opportunities. Building Careers, Together: The RHH & Clarion Futures Partnership Client : Clarion Housing Group Project: RHH x Clarion Futures Apprenticeship Partnership Location : National Date : 11/03/2026 Executive Summary At Robert Heath Heating (a member of the DAIKIN group), we believe that apprenticeships are the foundational "building blocks" of long-lasting, homegrown careers. In partnership with Clarion Futures—the charitable arm of the Clarion Housing Association—we have developed a robust apprenticeship program designed to bridge the industry skills gap and provide meaningful employment opportunities to Clarion residents. A Collaborative Strategy Our relationship with Clarion Futures goes far beyond a standard recruitment pipeline; it is a collaborative effort to ensure long-term sustainability and social value. Tailored Support: Clarion Futures provides pre-employment support, including mock interviews and training opportunities. Accessible Roles: To attract candidates who face geographical or personal barriers, RHH implemented full-time work-from-home and hybrid apprenticeship models. Dedicated Mentorship: Apprentices are integrated into the business from day one with hands-on development plans and immediate inclusion in team communications. Success By The Numbers By investing in our staff from the ground up, this alliance has yielded highly skilled and loyal professionals: 80% Retention Rate: 4 out of 5 Clarion Futures apprentices remain within the business long-term. 100% Qualification Success: All candidates who moved on to new opportunities did so only after fully completing their qualifications. 30+ Candidates Engaged: Actively reached through recent induction and mentoring workshops. Spotlight on Homegrown Talent Our program is changing lives by breaking down traditional barriers to employment. Zara Moran: Assuming apprenticeships were just for school leavers, Zara joined us at 35 as a single parent. Benefiting from the home-based nature of the role, she successfully completed her qualification and is now a full-time Client Services 1st Line Support Administrator. Sajay Martin: Joining as an 18-year-old Gas Operative apprentice in 2021, Sajay mastered complex fault repairs. Today, he is a full-time Gas Engineer who has completed specialised training on Air Source Heat Pump maintenance. Future-Proofing & Green Technology Through Daikin's acquisition of RHH, our apprentices now have access to state-of-the-art technical showrooms and training centres. By training operatives from the ground up in newer, renewable technologies, we are actively bridging the gap in qualified renewable engineers and delivering sustainable services for our clients. "It isn't just about filling the numbers... It's about giving them real long-term opportunities. And that's something that at Robert Heath we're very proud of." — Rebekah Jackson, Director of Customer Experience, Robert Heath Heating VIEW THE FULL CASE STUDY HERE (PDF) Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

At Robert Heath Heating, our commitment to social value goes beyond one-off events. It’s about building genuine, lasting relationships that create tangible change. Our evolving partnership with Trident Group UK at the Deelands Hall Community Centre is a powerful testament to this commitment. From Hampers to Hope: Building a Lasting Partnership with Trident Group at Deelands Hall At Robert Heath Heating, our commitment to social value goes beyond one-off events. It’s about building genuine, lasting relationships that create tangible change. Our evolving partnership with Trident Group UK at the Deelands Hall Community Centre is a powerful testament to this commitment. Client : Trident Group UK Project : Deelands Hall Community Centre Location : Birmingham, UK Date : 2024/25 The Initial Visit: Uncovering a Deeper Need Our journey with Deelands Hall began in December, when RHH team members Rebekah Jackson and Robert Harvey visited the centre as part of a Clarion Social Value initiative. The initial goal was to distribute Christmas hampers and offer energy-saving advice to local residents—a four-hour visit we hoped would provide some festive support. While the event was a success, the experience was also deeply humbling. We saw firsthand that Deelands Hall is more than just a building; it's a vital hub that fosters a powerful sense of community. However, we also saw a facility in desperate need of support. It became immediately clear that to truly help, our involvement couldn't end with Christmas hampers. The Challenge: A Vital Hub in Need of Revitalisation Deelands Hall, run by the fantastic social housing and care provider Trident Group UK, is the heart of its community, but the building itself required urgent attention. While some funds had been secured for carpets and blinds, the centre was in dire need of a full redecoration to create the safe, welcoming, and functional environment its residents deserve. The need was not just for cosmetic updates, but for a revitalisation that reflected the spirit of the people who rely on it. The Solution: A Multi-Faceted Commitment Recognising the urgency, RHH committed to a deeper, more sustained partnership with Trident Group and the centre's manager, Bernie. Our approach moved from short-term aid to a long-term strategy for impact. Responding in a Moment of Crisis: The strength of this new partnership was tested on March 5th when Bernie reached out with an urgent, sensitive request. A local resident was fleeing a domestic violence situation and needed immediate help to move. Without hesitation, we provided a van and volunteer time to help her move safely. The email of gratitude we received afterwards was heartwarming and reinforced our drive to support the centre in any way we can. Investing in Community Joy: Understanding that community spirit is built on positive experiences, we were delighted to deepen our partnership with Trident Group by donating £600 to help them host a magical Children's Easter Party at Deelands Hall. The funds helped bring in Fairytale Party Planners, treating the children to an amazing time filled with fun, food, a disco, face painting, and even special visits from the Easter Bunny and Alice in Wonderland! Knowing we helped create such a special experience for children who might not normally have it truly highlights why this work is so important. A Proposal for the Future: Our commitment continues to grow. We have proposed a long-term plan to direct more of our Clarion Social Value efforts towards the centre, focusing on: Targeted Funding: Providing significant funds to cover the cost of essential refurbishment materials and skilled labour. Community & Corporate Engagement: Launching a donation drive and using our social media channels (with permission) to rally support from local businesses and organisations. Volunteer Power: Leveraging our network of contractors and volunteers to contribute their time and skills to the refurbishment project. The Impact: A Partnership Built on Trust By listening to the community's needs and responding with meaningful action, we have moved beyond a simple corporate-charity relationship. We have built a true partnership with Trident Group and the on-site team at Deelands Hall, founded on trust and a shared goal of uplifting the community. Our work is far from over. We are passionate about continuing to support Deelands Hall and are excited to see the positive impact of our shared efforts unfold. This is what social value looks like in action: real support, for real people, with real results. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

See how Robert Heath Heating resolved a critical Mixergy smart cylinder failure in South Wales. Rapid response, expert diagnosis, and a happy homeowner. A Smart Cylinder Fails. A Trusted Partner Responds. When homeowner John invested in a new smart hot water system, the last thing he expected was a failure. But when he was left without hot water, a call to Mixergy's tech support quickly brought the 5-star service of Robert Heath Heating to his door. Watch John's story to see how a stressful situation was transformed into "an absolutely excellent experience", thanks to the quick communication from our control centre and the expert work of our engineers, Josh and Lee, one of whom arrived at 9 PM to diagnose the issue. A Smart Cylinder Fails. A Trusted Partner Responds. Client: Homeowner / Mixergy Project: Smart Cylinder Breakdown Location: South Wales Date: 01/10/25 Introduction For homeowner John, investing in a modern Mixergy smart hot water cylinder was a choice for efficiency and reliability. However, when the system’s immersion element failed, he found himself without hot water and facing a reluctant original installer. What could have been a frustrating and lengthy ordeal was transformed by a single call, leading to an RHH engineer arriving on his doorstep and a resolution that exceeded all expectations. The Challenge: A Critical Failure and an Urgent Need The moment a key home appliance fails is stressful. For John, this moment came when his new smart cylinder stopped working. The Mixergy app confirmed the fault, but the path to a solution was unclear. The original installers were hesitant to provide immediate support, leaving John in a difficult position. He needed a certified expert who could not only diagnose the specialist equipment but also act with the urgency the situation demanded. The Solution: Expertise and Empathy, Day or Night Understanding the need for a swift resolution, Mixergy’s technical support team reached out to Robert Heath Heating, their trusted service partner. Our process was immediate: Rapid Triage: Our control centre received the call and immediately understood the technical and customer service requirements. Evening Diagnosis: Within hours, we dispatched an engineer, Josh, who arrived at John’s home at 9 PM to conduct a thorough diagnosis. His professionalism and expertise immediately put the homeowner at ease. Sourcing and Repair: The next day, a second engineer, Lee, arrived with the specific replacement part required and completed the repair efficiently, restoring the hot water supply. Throughout the process, our team maintained clear and constant communication, ensuring John was informed and confident at every step. The Results: From Crisis to Customer for Life The impact of our response went far beyond a simple repair. By treating a stressful situation with speed, expertise, and genuine care, we turned a negative experience into a resounding positive. John described the service as “an absolutely excellent experience,” praising the “great staff and great communication.” The ultimate testament to his satisfaction? Before our engineer had even left, John proactively requested a service and maintenance contract with Robert Heath Heating. He wasn't just happy with the fix; he was confident he had found a long-term partner he could trust. VIEW THE FULL MIXERGY CASE STUDY HERE (PDF) Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

See how Robert Heath Heating resolved Daikin heat pump short cycling and underfloor heating issues in Sheffield. Expert diagnosis and service beyond the install. Daikin Hybrid Repair: Solving Short Cycling in Sheffield Meet Tony, a homeowner in Sheffield with a Daikin Air Source Heat Pump (ASHP) and Gas Boiler hybrid system. Tony was experiencing "short cycling" issues with his heat pump—a frustrating problem that affects efficiency and comfort. Our team was called in to help. This success story showcases the full strength of our service delivery team. Restoring Efficiency to a Daikin Hybrid System Client: Homeowner System: Daikin Air Source Heat Pump (ASHP) & Gas Boiler Hybrid Location: Sheffield, UK Date: 06/11/25 The Challenge Following Robert Heath Heating’s appointment to manage Daikin UK’s service and repair operations, we were contacted by Tony, a homeowner in Sheffield. Tony had invested in a Daikin hybrid system to improve his home’s energy efficiency, but he was experiencing a persistent technical issue: Short Cycling. Short cycling causes the heat pump to turn on and off rapidly, preventing the system from reaching optimal efficiency and causing unnecessary wear on components. Additionally, Tony had a longstanding, unresolved issue with his underfloor heating, which had left parts of his home uncomfortable for some time. The Solution At Robert Heath Heating, we deploy a coordinated team approach to resolve issues. 1. Rapid Response & Coordination: Our Service Delivery Administrator, Jenna, immediately took ownership of the case, coordinating the logistics to ensure an engineer attended the property promptly. Her management ensured the customer felt prioritised and informed throughout the process. 2. Specialist Diagnosis: Mark, our Net Zero Engineer, attended the property to investigate the short cycling. Using specialist diagnostic tools, Mark identified the root cause of the hydraulic imbalance, causing the pump to cycle incorrectly. Accurate diagnosis is critical in renewable systems to prevent repeat call-outs. 3. Rectification & Added Value: Mathew, Commercial Field Ops Engineer, attended to carry out the necessary repairs. However, Mathew’s service went beyond the initial work order. Recognising the customer's frustration with his separate underfloor heating issue, Mathew stayed on-site to troubleshoot and resolve that problem as well. The Result The Daikin hybrid system was restored to full health, eliminating the short cycling and ensuring the unit runs at maximum efficiency. Furthermore, the underfloor heating is now functioning correctly for the first time in months. Tony, the homeowner, expressed his satisfaction not just with the repair, but with the dedication of the team: "The engineer didn't just fix the main problem; he made sure the whole system was right before he left. I'm very happy with my investment." The Robert Heath Difference This case highlights why Robert Heath Heating is a trusted partner for both Social Housing providers and private homeowners. We don’t just swap parts; we diagnose complex faults and ensure the entire heating ecosystem is performing as designed. This is Service Beyond The Install. VIEW THE FULL CASE STUDY HERE (PDF) Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Discover real-world solutions by Robert Heath Heating. Our case studies showcase diverse projects in heating, electrical & renewables. See our work. Social Housing Case Studies Our proven success with social housing partners We're proud of the strong, collaborative relationships we've built with Housing Associations and Local Authorities across the UK. These case studies showcase real-world examples of how we've worked together to overcome challenges, improve resident well-being, enhance energy efficiency, and ensure compliance across diverse housing portfolios. Explore these stories to see the tangible results of partnering with Robert Heath Heating. Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

See the impact of Robert Heath Heating's work. Browse case studies detailing successful projects for commercial & social housing clients. Case Studies - Commercial Delivering results for our commercial clients We understand that businesses need partners they can trust to deliver reliable, efficient, and cost-effective solutions. These case studies highlight how Robert Heath Heating has successfully partnered with commercial clients across various sectors – from offices and retail spaces to industrial units and public buildings. Discover how we've addressed specific challenges, implemented effective solutions, and delivered measurable results that support our clients' operational and financial goals. Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Discover real-world solutions by Robert Heath Heating. Our case studies showcase diverse projects in heating, electrical & renewables. See our work. Armada Court : Sustainable Heating Transformation Discover how Robert Heath Heating partnered with Hinckley & Bosworth Council to bring sustainable and efficient heating to Armada Court. This in-depth case study explores the Air Source Heat Pump installation project, highlighting the transformation of the building's energy systems. See firsthand how this collaboration is improving comfort for residents and contributing to a greener future. Modernising Armada Court with Sustainable Heating Client : Hinckley & Bosworth Council Project : Armada Court Air Source Heat Pump Installation Location : Armada Court, Hinckley Date : 24/04/25 Robert Heath Heating partnered with Hinckley & Bosworth Council to transform Armada Court, a sheltered housing scheme, by replacing an aging, inefficient gas heating system with state-of-the-art Air Source Heat Pumps. This complex project delivered significant environmental benefits and enhanced resident comfort, all managed with a resident-centric approach. The Challenge An old, inefficient communal gas boiler system causing high costs, carbon emissions, and discomfort. The need to transition to a modern, sustainable solution while residents remained in situ, some with complex needs. The Solution Installation of 60 Daikin multi-split air-to-air heat pump outdoor units serving 129 indoor fan coils, providing individual heating and cooling control. Meticulous project management as Principal Contractor, including extensive resident engagement, on-site support, and tailored solutions for communal areas. The Results Projected annual carbon emission reduction of 43.4 tonnes of CO2e . Significantly enhanced resident comfort and lower, individually controlled energy bills. Client Testimonial Excerpt "The on-site team... were extremely well received by residents... residents often provided very positive feedback around the mannerisms, personability and professionalism of the Robert Heath staff." - Olly Morgan, Hinckley & Bosworth Council. Why Robert Heath Heating? Proven expertise in large-scale ASHP installations in social housing. Strong project management and a deep commitment to resident-focused solutions. Discover the full scope of this transformative project, including detailed challenges, our innovative dual-technology solution for communal areas, and in-depth results. VIEW THE FULL ARMADA COURT CASE STUDY HERE (PDF) Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Future-proof your energy with Robert Heath Heating. Expert advice & installation of cutting-edge renewable technologies like heat pumps. Learn more. Renewable Sustainable energy solutions for a greener future Embracing renewable energy is key to creating more sustainable buildings and communities, reducing environmental impact, and often lowering energy costs. At Robert Heath Heating, we are passionate about helping you transition towards greener energy solutions with our expertise in renewable technologies. Read More We specialise in the design, installation, and maintenance of modern, sustainable systems such as air source heat pumps, ground source heat pumps, and solar PV (photovoltaic) solutions. We work with you to understand your needs and identify the most suitable renewable technologies and complementary components for your property. This includes evaluating options like heat pumps, solar PV, energy diverters, and optimised control systems, ensuring you invest in a system that benefits both the environment and your long-term energy efficiency. Let's work together to build a more sustainable future. Social Housing Renewables Explore how our renewable energy solutions, like heat pumps and solar thermal, can help meet sustainability targets and reduce fuel poverty in social housing. Learn more Commercial Renewables Discover renewable energy options tailored for businesses, designed to cut energy costs, reduce your carbon footprint, and offer a strong return on investment. Learn more Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Nationwide heating services by Robert Heath Heating. Our qualified engineers deliver expert boiler repair, installation & maintenance across the UK. Heating - Commercial System Design & Installation Expertly designed and installed heating systems (including boilers, warm air units, and radiant heating) suited to your building's size and usage, focusing on energy efficiency and your specific operational requirements. Planned Preventative Maintenance (PPM) Tailored maintenance schedules to ensure reliability, efficiency, and compliance, minimising the risk of costly breakdowns and optimising system performance for longevity. Responsive Repairs Prioritised response to heating system failures to get your business back up and running quickly, minimising operational disruption and potential revenue loss. Commercial Gas Safety Ensuring all gas appliances and pipework meet strict commercial safety regulations, helping you fulfil your legal obligations and maintain a safe environment. Building Management System (BMS) Integration Expertise in working with BMS controls for optimised heating performance and energy management, enabling smarter control, better reporting, and enhanced energy savings (if applicable). Your partner in business operations Choosing Robert Heath Heating means choosing a reliable partner committed to supporting your business. We offer flexible scheduling to minimise disruption, clear communication, transparent pricing, and a focus on delivering efficient, compliant, and long-lasting solutions. Let us handle your building services so you can focus on your core business. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Meet the dedicated team at Robert Heath Heating. Discover the experienced professionals behind our quality heating, electrical & renewable services. Meet Our Team Our people are our greatest asset. The success of Robert Heath Heating is built on the expertise, dedication, and collaborative spirit of our team members across the country. From our engineers on the ground to our support staff in the office, everyone plays a vital role in delivering the high standards of service our clients expect. We believe in investing in our team and fostering an environment where experience and commitment are valued. Kristian Ellmore Managing Director Iain Bevan Commercial Director Chris Vincent Technical Director Harry Pickthall Business Lead: Automation Henk van den Berg Deputy Managing Director Neil James Field Operations Director Zoe Webb Business Lead: Commercial Gavin Griffiths Business Lead: Net Zero Team Rebekah Jackson Customer Experience Director Ian Mather Strategy & Partnerships Director Adrienne Smith Bid Manager Interested in learning more? We're here to help. Contact the Robert Heath Heating team using the details below to discuss your needs or ask any questions you may have. Contact 264 Burlington Road, London, KT3 4NN 0333 014 1000 cs@robertheath.co.uk First name* Last name* Email* Address Message Submit

Need help or information? Check out Robert Heath Heating's FAQs for guidance on our services, installations, maintenance, and general enquiries. Frequently asked questions General 01 What geographical areas does Robert Heath Heating cover? Robert Heath Heating operates nationwide, providing our services across the United Kingdom. Regardless of your location, we aim to offer comprehensive coverage for your heating needs. 02 Are your heating engineers Gas Safe registered and electricians NICEIC approved? Yes, absolutely. All our heating engineers are Gas Safe registered, ensuring they are qualified to work safely and legally on gas appliances. Similarly, our electricians are NICEIC approved, which demonstrates their competence and adherence to the highest safety and technical standards for electrical work in the UK. We prioritise safety and compliance in all our services. 03 How do I book a service or request a quote? Booking a service or requesting a quote with Robert Heath Heating is easy! You can reach us in several ways: • Phone: Call us directly on 0333 014 1000 ()to speak with a member of our team. • Email: Send your inquiry to cs@robertheath.co.uk, and we'll get back to you promptly. • Online: Visit our Contact Us (https://www.robertheath.co.uk/contact)page on our website. You'll find a contact form there, along with our other contact details. 04 What types of heating, hot water, and electrical systems do you service and install? Robert Heath Heating services and installs a wide variety of systems to meet diverse needs, covering both traditional and renewable technologies. Our expertise includes, but is not limited to: • Heating Systems: • Gas boilers (combi, system, regular) and central heating systems. • Renewable heating solutions such as air source heat pumps and ground source heat pumps. • Electric heating systems. • Commercial heating systems, including plant room installations. • Hot Water Systems: • Gas water heaters. • Electric water heaters. • Unvented and vented hot water cylinders. • Systems integrated with renewable technologies (e.g., solar thermal compatibility, heat pump cylinders). • Electrical Systems: • Full and partial rewires. • Consumer unit (fuse board) upgrades. • Interior and exterior lighting. • Appliance installations. • Electric vehicle (EV) charging point installations. • Electrical inspection, testing, and certification (EICRs). If you have a specific system type in mind or are unsure what would best suit your property, please get in touch, and our knowledgeable team can provide expert advice. 05 Do you offer emergency call-out services? Yes, Robert Heath Heating offers emergency call-out services for urgent heating, hot water, and electrical issues. If you require immediate assistance, please call us directly on 0333 014 1000 ()for the quickest response. 06 Can you provide advice on choosing energy-efficient or renewable energy options? Yes, absolutely. We are committed to helping our customers find the most suitable and sustainable solutions. Robert Heath Heating has specialists available who can provide expert advice on a wide range of energy-efficient systems and renewable energy options, such as heat pumps or solar thermal technologies. They can assess your property's needs, discuss potential savings, and guide you through the best choices for reducing your carbon footprint and energy bills. Don't hesitate to get in touch! - Phone: 0333 014 1000() - Email: cs@robertheath.co.uk (cs@robertheath.co.uk) - Contact Us Form (https://www.robertheath.co.uk/contact) 07 How do you manage appointments and keep customers informed? At Robert Heath Heating, we prioritise clear communication and efficient appointment management to ensure a smooth experience for our customers. Here’s generally how we manage the process: • Booking & Confirmation: When you book a service, we'll work with you to find a convenient date and time. You will receive a confirmation of your appointment details. • Reminders: We typically send out appointment reminders before your scheduled service to help you remember. • On the Day: We strive for punctuality. On the day of your appointment, our engineers aim to keep you informed about their arrival. If there are any unforeseen delays, our team will endeavour to contact you as soon as possible to provide an update and reschedule if necessary. • Clear Communication: Our office team and engineers are committed to keeping you informed throughout the process, from initial booking to job completion. We are always happy to answer any questions you may have. Our goal is to make our service visits as convenient and stress-free as possible for you.